Engage with your guests in real-time, without requiring them to download a thing. Seamless engagement solutions for your staff and your guests. Your guests matter. Your staff matters.That’s why we’ve created a solution that not only optimizes your guest engagement to deliver a superior guest experience, but also a staff side solution that will enhance the performance of your staff, streamline operations, and automate all your guest engagement processes.
A solution fit for every role. What else could you ask for?

When your guests win

100% SEAMLESS
No downloads or installations required

INSTANT VALUE
An easy way for your guests to engage throughout
their stay

RECOGNITION
Welcome your guests and give them the recognition
they deserve

Your hotel wins

NEW REVENUES
Efficiently promote in-house offerings, promotions, and services

FULL EXPOSURE
Connect with your guests in real-time and ensure that
no guest leaves your venue unsatisfied

EXCEED EXPECTATIONS
Easily manage guest sentiment levels to meet and
exceed expectations

MINY

CASE

STUDY

GUEST SATISFACTION
With Routier, our client was able to engage
successfully with their guests and increase guest
satisfaction, guest feedback, and their online
reputation ranking in a little more than 6 months!

percentages

Increase revenues, lower costs

AUTOMATE PROCESSES
Automate processes across
departments to simplify interactions,
eliminate redundancies, reduces errors,
and increase efficiencies

LEVERAGE SATISFIED GUESTS
Identify guests who qualify for
upsells, upgrades, loyalty programs,
online reviews, referral programs,
and more.

HIGHEST EXPOSURE RATES
Ensure that all your hotel guests that
are surfing the net are seeing your
brand’s messages, offerings,
promotions, and notifications

REDUCE MANUAL COSTS
Eliminate costly inefficiencies, such as
non-trackable printed material and the
staff time and money required to handle
and distribute it

ISSUE RESPONSE TIME
Automated alerts and messages ensure
that your staff has the instantaneous
accurate information needed for
improved service deliver

MINI CASE STUDY

REWARDS MEMBERS

Our client used Routier to increase its Reward Member sign ups.
With Routier, in one quarter, they managed to surpass their targets by more than 74%

SOLUTIONS BUILT FOR EVERY MEMBER OF YOUR TEAM

Marketing
• Replace all costly and unmeasurable printed material with digital materials that can be tracked and traced
• React in real-time to deliver relevant in-house promotions on the spot
• 100% viewability and highest exposure rates for all campaigns

General Manager
• Identify staff/departmental weaknesses through trends and patterns and plan ahead to avoid reoccurring issues
• Gain transparency and clarity into staff performance and guest sentiment levels in real-time

Operations
• Identify staff/departmental weaknesses through trends and patterns and plan ahead to avoid reoccurring issues
• Gain transparency and clarity into staff performance and guest sentiment levels in real-time

Revenue Manager
• Leverage satisfied guests through upgrades, upsells, and referrals to create additional revenue
• Promote in-house f&b services or special offerings
• Provide satisfied guests with opportunity to write online reviews while the experience is still fresh in their minds

Sales
• Identify returning and satisfied guests who are not members and offer them a chance to sign up
• Leverage satisfied guests through upgrades, upsells, and referrals to create additional revenue

Guest Relations Manager
• Welcome all hotel guests according to VIP level upon check-in
• Promote in-house functions, facilities, amenities, and services
• Provide guests with relevant information in real-time to enhance and
add value to their travel experience

Front Office Manager
• Provide services and information to guests digitally
• Identify, recognize, and welcome all hotel guests according to VIP level
• Identify satisfied and unsatisfied guests and provide them with
appropriate follow ups

Assistant Manager
• Welcome all hotel guests according to VIP level upon check-in
• Measure guest sentiment in real-time during stay to know exactly what’s going on
• Identify satisfied and unsatisfied guests and provide them with
appropriate follow ups

Housekeeping
• Real-time alerts and notifications for staff for immediate issue recovery
• Respond to any special requests so that extra amenities can be provided
• Automated room/issue status eliminates the need for manual
communication and provides transparency

F&B
• Respond to any special requests so that extra amenities can be provided
• Promote in-house food and beverage services or special offerings

MAKE EVERY GUEST EXPERIENCE A MEMORABLE ONE

It’s not an app. It’s not a text message. It’s not an email.
And it requires no installation or downloads on behalf of the guest.

Seamless
Allow your guests to communicate seamlessly
with your hotels’ staff through using an
innovative and non-obtrusive technology that
doesn’t require them to download a thing

Provide Value
Give your guests an easy, simple, and
seamless way to communicate with your
hotels’ staff during the entire duration of
their stay.

Guest Satisfaction
Satisfied guests have a positive influence on
hotel ROI by affecting both occupancy rates and
ADR. Guests are willing to pay a higher price for a
reliable and strong brand name

Guest Experience
Create an exceptional and memorable guest
experience by welcoming your guests and
ensuring that they are having a great time at
your hotels

Rich Guest Data
Acquire rich guest data in real-time in order to
understand guest sentiment levels, identify
satisfied and unsatisfied guests, and follow up
with the appropriate messaging